Shipping policy

City of Saints Return & Refund Policy

Effective Date: August 2026

At City of Saints, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges in accordance with the policy below.

Return Eligibility

Returns are accepted within 15 calendar days from the date your order is delivered or purchased in-store.

To qualify for a return, all items must:

Be unworn, unwashed, and unused.
Be in original condition.
Have all original tags attached.
Be free of stains, odors, pet hair, smoke, deodorant marks, or any other signs of wear.
Include the original receipt or proof of purchase.

City of Saints reserves the right to refuse any return that does not meet these conditions.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

Clearance or sale merchandise.
Customized or personalized apparel.
Special order items.
Gift cards.
Items marked "Final Sale."
Worn, washed, altered, or damaged merchandise.

Exchanges

We gladly exchange eligible merchandise for another size or color within 15 days, subject to inventory availability.

If your requested item is unavailable, you may choose:

Store credit
Refund to your original payment method

Refunds

Once your return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original method of payment.

Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable except when:

We shipped the incorrect item.
The product arrives damaged.
The product contains a verified manufacturing defect.

Return Shipping

Customers are responsible for all return shipping costs unless the return is the result of:

Our shipping error.
A defective product.
An item damaged during transit.

For your protection, we recommend using a trackable shipping service. City of Saints is not responsible for packages lost during return transit.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged, or defective item, you must contact us within 5 days of delivery.

To expedite your claim, please provide:

Order number
Description of the issue
Clear photographs of the item and packaging

Failure to report issues within 5 days may result in denial of your claim.

Refused or Undeliverable Packages

Orders returned due to:

Incorrect shipping address provided by the customer
Refused delivery
Failure to claim the package

may be subject to return shipping fees and restocking charges before any refund is issued.

Fraud Prevention

City of Saints reserves the right to:

Limit or refuse returns exhibiting patterns of abuse.
Refuse returns that appear fraudulent.
Verify purchase information before issuing refunds.
Cancel or refuse orders suspected of fraud or unauthorized activity.

Chargebacks

Customers experiencing an issue with an order are encouraged to contact City of Saints before initiating a payment dispute with their financial institution.

We are committed to resolving legitimate concerns promptly and fairly.

Fraudulent chargebacks may be disputed with supporting documentation, including order records, shipment tracking, delivery confirmation, and customer communications.