Return & Refund

Return & Refund Policy

We want you to be satisfied with your purchase from City Of Saints Clothing. Please review the following policy before requesting a return.

Return Eligibility

You may request a return within 15 calendar days after your order is marked as delivered.

To qualify for a return, merchandise must be:

Unworn, unwashed and unused
Free from stains, odors, deodorant marks, pet hair and other signs of wear
In its original condition with all original tags and packaging
Accompanied by proof of purchase or the City Of Saints Clothing order number

Items that do not meet these requirements may be denied or returned to the customer.

Requesting a Return

Before sending merchandise back, contact City Of Saints Clothing through our Contact Us page and provide:

Your full name
Order number
Item or items you wish to return
Reason for the return
Photographs if the item is damaged, defective or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Merchandise sent back without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs for returns involving sizing, fit, color preference or a change of mind.

City Of Saints Clothing will cover reasonable return-shipping costs when we confirm that an item was damaged, defective or different from what was ordered.

Original shipping charges are nonrefundable unless the return resulted from an error by City Of Saints Clothing. We recommend using a trackable shipping service because we are not responsible for return packages that are lost or damaged in transit.

Damaged, Defective or Incorrect Items

Inspect your order as soon as it arrives. If you receive a damaged, defective or incorrect item, contact us within three calendar days of delivery.

Include your order number and clear photographs showing the item, packaging, shipping label and problem. We will review the claim and, when approved, arrange an appropriate replacement or refund.

Do not discard the item or its packaging until the claim has been resolved.

Nonreturnable and Final-Sale Items

The following items cannot be returned unless they arrive damaged, defective or incorrect:

Clearance or final-sale merchandise
Gift cards
Customized, personalized or made-to-order products
Undergarments, underwear or opened hygiene-sensitive items
Opened multipacks when any item has been worn, washed or removed from its original retail packaging
Merchandise altered after delivery

Any additional item marked “Final Sale” on its product page is not eligible for return.

Exchanges

To avoid inventory problems and delays, we do not guarantee direct exchanges. If you need a different size or color, request a return for the original item and place a new order for the replacement.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method for the eligible merchandise price and applicable taxes. Original shipping charges are not refunded unless the return resulted from our error.

Please allow up to five business days for City Of Saints Clothing to process an approved refund. Your bank or card provider may require additional time to post the credit to your account.

We reserve the right to deny a refund for merchandise that does not satisfy this policy.

Order Cancellations

Contact us immediately if you need to cancel or change an order. We will attempt to accommodate the request, but cancellation is not guaranteed after an order has entered processing or has been shipped.