Frequently Asked Questions

About City Of Saints Clothing

What is City Of Saints Clothing?

City Of Saints Clothing is a Santa Paula, California-based clothing store specializing in heavyweight essentials, streetwear and durable everyday apparel from trusted brands.

Are your products authentic?

Yes. We sell new, authentic merchandise sourced through authorized wholesale and retail channels. We do not sell counterfeit products.

Which brands do you carry?

Our selection may include Pro Club, Shaka Wear, Ben Davis, Dickies, Streetwise and other streetwear and workwear brands. Product availability varies according to current inventory.

Sizing and Products

How do I choose the correct size?

Sizing varies by brand and product. Review the product description and our Size Guide before ordering.

If you are between sizes or prefer a looser fit, consider sizing up. You can also contact us with the product name, your usual size and your preferred fit.

View our Size Guide:

https://cityofsaintsclothing.com/pages/size-guide

Do all brands fit the same?

No. Pro Club, Shaka Wear, Ben Davis and Dickies use different cuts and measurements. A size Large in one product may not fit exactly like a Large from another brand.

Always review the product’s fit information before placing your order.

What does “heavyweight” mean?

Heavyweight clothing uses thicker, more substantial fabric than a typical lightweight garment. It generally provides additional structure and durability.

“Heavyweight” describes the fabric—not necessarily the fit. Review the product description to determine whether an item has a fitted, regular, relaxed or oversized cut.

Will cotton clothing shrink?

Some cotton products may shrink when exposed to high heat. Follow the instructions on the garment’s care label. Washing in cold water and using low heat or air-drying may help reduce shrinkage and preserve the garment.

What happens if my size or color is sold out?

Available sizes and colors are shown on each product page. Restocks are not guaranteed. Follow City Of Saints Clothing on social media or join our email list for product and restock announcements.

Orders and Payments

What payment methods do you accept?

Available payment methods are displayed securely during checkout. Payment options may vary according to your device, location and the services currently enabled on our store.

Is my payment information secure?

Payments are processed through Shopify’s secure checkout and the payment provider selected during checkout. City Of Saints Clothing does not directly receive or store your complete credit-card number.

Can I change or cancel my order?

Contact us immediately if you need to change or cancel an order. We will attempt to accommodate your request, but changes and cancellations are not guaranteed after an order enters processing or ships.

I did not receive an order-confirmation email. What should I do?

Check your spam or junk folder and confirm that you entered the correct email address during checkout.

If you still cannot locate the confirmation, contact us with your full name, approximate order time and the amount charged. Do not send your complete credit-card information.

Can I combine multiple orders?

We cannot guarantee that separate orders can be combined. Orders may enter processing at different times. Contact us immediately after ordering, and we will determine whether combining them is still possible.

Shipping and Delivery

How much does shipping cost?

Available shipping methods and charges are calculated and displayed before you complete checkout. Shipping costs may depend on the order, destination and any active shipping promotion.

How long does shipping take?

Estimated delivery times are shown during checkout when available. Delivery estimates do not include unexpected carrier delays, severe weather, holidays or address problems.

You will receive tracking information after your order ships.

How do I track my order?

Use the tracking link in your shipping-confirmation email. Tracking information may take some time to update after the carrier receives the package.

What should I do if my tracking says “delivered,” but I cannot find the package?

First, check the delivery area, mailbox, parcel locker and surrounding property. Ask household members or neighbors whether they accepted the package and allow a short period for carrier tracking to update.

If the package remains missing, contact the carrier and then contact City Of Saints Clothing with your order number. We will review the available shipping information and assist with the next appropriate step.

What happens if I enter an incorrect shipping address?

Customers are responsible for providing a complete and accurate shipping address during checkout.

Contact us immediately if you discover an error. We will try to correct the address before shipment, but changes are not guaranteed after processing begins. Additional shipping charges may apply if a package is returned or must be reshipped because of an incorrect or incomplete address.

Returns and Refunds

What is your return policy?

Eligible merchandise may be returned within 15 calendar days after the order is marked as delivered.

Items must be unworn, unwashed, unused, in their original condition and accompanied by their original tags and packaging. Restrictions apply to final-sale, customized and hygiene-sensitive products.

Read the complete Return & Refund Policy before sending anything back.

Do I need approval before returning an item?

Yes. Contact us before mailing a return. If the return is approved, we will provide instructions and the appropriate return address.

Returns mailed without prior authorization may not be accepted.

Who pays for return shipping?

Customers are responsible for return shipping when returning an item because of sizing, fit, color preference or a change of mind.

City Of Saints Clothing will cover reasonable return-shipping costs when we confirm that an item arrived damaged, defective or different from what was ordered.

Do you offer exchanges?

Direct exchanges are not guaranteed because sizes and colors may sell out. The recommended option is to request a return for the original item and place a new order for the replacement.

When will I receive my refund?

After the returned merchandise is received and inspected, we will notify you whether the refund was approved.

Approved refunds are issued to the original payment method. Please allow up to five business days for us to process an approved refund. Your bank or payment provider may require additional time to post the credit.

Original shipping charges are not refundable unless the return resulted from our error.

What if I receive a damaged, defective or incorrect item?

Contact us within three calendar days after delivery. Include your order number and clear photographs of the merchandise, packaging, shipping label and problem.

Do not wear, wash, alter or discard the item or packaging while the claim is being reviewed.

Contact Us

How can I contact City Of Saints Clothing?

Use our Contact Us page:

https://cityofsaintsclothing.com/pages/contact

Include your order number when asking about an existing purchase. Never send complete credit-card or banking information through the contact form.